I worked at Paris today. I got my first compliant from a customer. But I think I'm ok with it. I don't know how I could have handled the situation any better. A guy came through the drive thru to get medications for his mother. And we hadn't filled them because there was some issue with rebilling or something. Kenneth was working on it, and I heard him mention it, but then a couple of hours passed and he left for the day, so i had no idea what was going on with it. Anyway, we started filling the meds when the son came through the drive thru. we told him it would take five minutes. So, the phone rings and I answer it and it's the guy's mother! He had called her while sitting in the drive through. So, she starts yelling at me and saying she talked to me earlier this morning and I said her prescriptions were ready. I apoligized and said we were working on it right now and sorry for the confusion, I that I didn't think I was the one that talked to her but we were going to fix the problem as soon as possible. And she kept on going on and on and asking if there was another girl there working, and I was like yes there is, and I was sorry, I would fix the problem and get the prescriptions to her son, I just had to fill them. so, when she came back at me again yelling, I said I was sorry and I 'll get it taken care of and hung up. so, then she calls back and talks to Mike, the pharmacist. And all Mike said was "ok, I'll talk to her... ok... I'll talk to her." over and over again, like 10 times. I don't know what she wanted me to do. I said I was sorry, multiple times, I said I would fix the problem and I would get it taken care of, I said I was sorry that we ever told her it would be ready. But I can't really fill her prescriptions at the same time I was on the phone with her yelling at me. I mean, there's only so many ways you can beat a dead horse telling someone you are upset with them. I just don't understand what she wanted me to do. I guess I should have said I'm sorry 10 times.